Access My Tickets

Step-by-Step Guide


Paperless Ticketing FAQ

General

 What is paperless ticketing?
 How do I get the LionNation App?
 How do I manage my tickets on the app?
 Why is Orlando City SC moving to paperless ticketing?

Entry into the stadium

 How do I pull up my ticket?

Once you have accessed your ticketing account, you will see all your tickets for upcoming games under the "View Tickets" tab on the website or on the tickets tab in the app.

Simply tap on the event you wish to view tickets for, and you'll see your digital ticket. If you have multiple tickets you can swipe left and right to view them. For entry into the stadium, just scan this ticket at the gate pedestal.

 How far in advance can I access my tickets?
Tickets will be available as soon as you purchase your tickets.
 Can I have multiple tickets on a single phone?
Yes. Once you tap on the game in question, you will be able to swipe left and right through the available tickets. However, we encourage you to send a ticket to each person in your group so that they may easily travel throughout the stadium on game days and earn points toward their LionNation membership! LionNation members are able to earn points by attending the game and purchasing food and beverage, as well as merchandise. Those points can then be used to gain access to exclusive experiences!
 Can I use a screenshot of my ticket?
No, screenshots of tickets will not be accepted, as our mobile tickets include an animation to ensure the tickets are verified. Mobile tickets must be presented within the app, the mobile website, or within your smartphone’s wallet.
 What if I lose connectivity / can’t connect to my account?
We encourage you to download your tickets to your LionNation app before heading to the game, and store them in the wallet on your smartphone. If you access the tickets within the LionNation app prior to losing connectivity (such as at home before heading to the match), the ticket will be saved within the app. If your tickets are on a mobile web browser, avoid clearing out your browser history until after the event.
 What is the alternative option if my phone breaks, dies, is lost or stolen on game day or prior to arriving?
If do not have a smartphone for any reason, you’ll need to visit the Box Office (located at Gate A on Church Street), on game day. Please have a valid ID for the name on the account.
 What if my phone breaks, dies, is lost or stolen after I’m in the stadium and I have no ticket to show the usher?
If you need ticket assistance after you’re in the stadium, please visit the Guest Services booth located across from Section 1.
 What if my entire party isn’t with me when I enter the stadium? 
You’ll need to transfer each member their ticket individually if they are not entering with you. Each person entering the stadium will need a ticket at time of entry.

Transferring Tickets

 What if I’m not going to the game, but I purchased tickets?
 How do I accept tickets someone has sent me?
 Does the person I send the tickets to need an account?
 What if I forward tickets to the wrong email address? Can I recall tickets I’ve sent? 
 When is the cutoff to transfer tickets?