Stadium Voucher Terms and Conditions
Stadium vouchers (the “Vouchers”) are issued by Orlando Sports Stadium, LLC (hereinafter, the “Stadium”), a Delaware limited liability company, or a Stadium affiliate inclusive of Orlando Sports Holdings, LLC or Orlando Pride, LLC (collectively, the “Club”). The terms and conditions herein govern all physical and digital Vouchers purchased, obtained, gifted, redeemed, or used at the Stadium pursuant to the event at which you receive this Voucher (hereinafter, the “Event”) (collectively, this “Agreement”). By using your Voucher. you accept and agree to be bound by this Agreement. “You” and “your” mean the customer to whom we issue one or more Vouchers and anyone else authorized to use the Vouchers. “We”, “us”, and “our” mean the Stadium, the Club, our partners, sponsors, Stadium operators, successors, affiliates, assignees, or contractors.
Using your Voucher:
The Voucher is not a credit card. The Voucher is not connected in any way to any other account and is not FDIC insured. You may only use your Voucher if you have sufficient available funds, and only up to the amount of your available funds. The Voucher is non-transferable and non-refundable, and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. You may redeem the Voucher towards the purchase of eligible food and beverage items at the Stadium concession stands only. Such redemption may be made only on the date of the Event and the Voucher may not be used on any date other than the day on which it is issued to you, unless stated or provided otherwise by the Stadium.
The Voucher is provided for your personal use only, and you will (a) not make it available to anyone else; (b) use the Voucher as instructed in accordance with these terms and conditions; (c) promptly notify us of any loss or theft of the Voucher. Treat your Voucher as you would cash. If your Voucher is lost or stolen, it cannot be replaced. We are not responsible for lost or stolen cards under any circumstances. You are wholly responsible for the use of each Voucher according to the terms of this Agreement.
Limitations on Transactions:
If your purchase amount is greater than your available funds, the difference can be paid for with another Voucher or credit card subject to the applicable credit card acceptance policy. However, you must know your Available Funds and inform the Stadium merchant to process the card for no more than that amount. If the Stadium merchant attempts to process the Voucher for more than your available funds, the transaction will generally apply the Available Funds to the purchase transaction and require further tendering via Credit Card or another Voucher for the remaining balance. Nevertheless, if a transaction exceeds the balance of the funds available on your Voucher occurs due to a systems malfunction or otherwise, you shall remain fully liable to us for the amount of the transaction and any applicable fees or charges associated with such transaction. If your transaction is for less than the available funds on your Voucher, no change will be provided and the remaining balance on your Voucher will be immediately forfeited upon completion of your transaction.
Vouchers cannot be returned, resold, used to purchase other Vouchers, used for unauthorized advertising, marketing, sweepstakes, promotional or commercial purposes, redeemed for more than face value, or redeemed for cash (except to the extent required by law). Vouchers may not be used to purchase anything other than food and beverage items at the Stadium or on a date other than the Event.
Privacy of Information:
We reserve the right to disclose information to third parties about your Voucher or the transactions you make in the following circumstances:
1. Where it is necessary for completing transactions; or
2. To comply with a government agency request, court orders, or other legal reporting requirements; or
3. If you give us your written permission; or
4. To our employees, auditors, affiliates, service providers, or attorneys as needed and in the Stadiums sole and absolute discretion.
No returns of refunds will be accepted under any circumstances. All purchases are final.
We may amend or change the terms of this Agreement at any time. You may cancel acceptance of this Agreement by returning the Voucher to us. Cancellation will not affect any of our rights or your obligations arising under this Agreement prior to cancellation. If you (i) violate the terms of this Agreement, (ii) we suspect or believe that a Voucher was obtained, used, or applied to a purchase fraudulently, unlawfully, or otherwise in violation of this Agreement, or (iii) use any Voucher in a manner that we suspect or believe is fraudulent, misleading, deceptive, unfair, or otherwise harmful to the Stadium, the Club, its affiliates, successors, parents, subsidiaries, or assigns, we reserve the right, without notice to you, to cancel, hold, void, or refuse to accept such Vouchers without a refund, suspend, or terminate accounts, suspend or terminate the ability to use our services, cancel or limit orders, bill alternative forms of payment, and limit your ability to attend future events at the Stadium.
Limitation of Liability:
Your Voucher and your obligations under this Agreement may not be assigned. We may transfer our rights under this Agreement without providing you prior written notice. Use of your Voucher is subject to all applicable rules and customs of any clearinghouse or other association involved in a transaction. Any failure to exercise any rights or options granted to us herein shall not constitute a waiver of such rights. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected. This Agreement will be governed by the law of the State of Florida except to the extent governed by federal law. You must notify us immediately, in writing, if you have a concern with your Voucher. Write to us at Orlando Sports Stadium, LLC Attn: Legal Department re. Stadium Voucher at 655 W. Church Street, Orlando, Florida 32805, or contact us by email at legal@orlandocitysoccer com. Failure to do so in a timely manner may result in you forfeiting your rights and any remedies available to you.
All rights are reserved.