Orlando City Soccer Club is committed to creating a safe, comfortable, and enjoyable entertainment experience. We thank you for your cooperation

Orlando City Soccer Club Guests have a right to expect an environment where:

  • Guests will be treated in a consistent, professional and courteous manner by all venue personnel.
  • Guests will enjoy every event free from disruptive behavior, including foul or abusive language or obscene gestures.
  • Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
  • Guests will sit only in their ticketed seats and show their tickets when requested.
  • Guests who engage in fighting, throwing objects or attempting to enter the field of play will be immediately ejected from the venue.
  • Guests will not smoke in the venue, but in designated smoking areas only.
  • There will not be any obscene or indecent messages on signs or clothing.
  • Guests will comply with requests from venue staff regarding facility operations and emergency response procedures. Guests will also be responsible for their own good time by reporting inappropriate behavior.
  • Guests will be able to communicate instantly, discreetly and directly with Orlando City Soccer Club’s guest service center if assistance is needed in dealing with an unruly fan, a cleanup in their section or any issues and concerns that a guest may feel the need to report.
  • Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest or face other sanctions; up to and including a ban.
  • Season ticket holders may also be subject to having their season subscription revoked or facing other sanctions. 

Etiquette 101 - Guest Rules

The Orlando City Soccer Club and its affiliates are committed to creating a safe, comfortable, and enjoyable experience. Our staff has been trained to proactively intervene where necessary to help ensure a “Family Entertainment” environment.

  • Guests will enjoy the match free from disruptive behavior, foul/abusive language or obscene gestures.
  • Guests must adhere to the “Stop in Play” rule, which means that guests should remain in the portal of their section until play has stopped before returning to their seat.
  • Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
  • Guests will sit in their ticketed seat and show their ticket when requested.
  • The progress of the game will not be disrupted by guests’ actions or unauthorized persons on the pitch.
  • Guests will smoke in designated smoking areas only.
  • Obscene or indecent clothing will not detract from the guest experience.
  • Guests will comply with requests from stadium staff regarding operations and emergency response procedures.

The Orlando City Soccer Club and its affiliates appreciate that all guests observe our Match Day Etiquette / Guest Rules while attending events at the Orlando City Soccer Club.

Please contact the nearest usher if for any reason another guest is interfering with your enjoyment of the game.

Guests who choose not to adhere to these Match Day Etiquette / Guest Rules may be in violation of stadium rules & policies / city ordinances and are subject to staff intervention, which may lead to ejection and/or arrest.

Disruptive Behavior

All guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct may be ejected from the stadium and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss.

Disturbances include, but are not limited to, the following:

  • Standing on chairs
  • Placing children on shoulders
  • Drunk and disorderly conduct
  • Fighting or challenging others to fight
  • “Mooning” or exposing private body parts
  • Interference with or delay of the game/event
  • Violation of Orlando City Soccer Club and its affiliates match day policies
  • Violation of the local, state, and federal laws and statues
  • Igniting and display of flames, i.e. lighters / matches, in the facility bowl
  • Attempting to enter the field of play, restricted areas without permission, throw, discharge, or launch any liquid substance or objects 
  • Willfully and maliciously disturbing another guest / visiting guest / employee with loud and unreasonable noise
  • Using profanity and/or offensive words, which are likely to provoke a violent reaction from others
  • Using offensive language against the players, referees, or visiting team guests
  • Any form of racist, discriminatory or abusive chanting is an ejection able offense
  • and will not be tolerated. If you hear it, report it to Guest Services or Security immediately.
  • The club will apply the strongest sanctions including substantial club bans,
  • and support the league and police in obtaining football banning orders.

Reporting Disruptive Behavior

  1. Notify any employee - Usher, Event Security, Supervisor, Concessions, or Housekeeping.
  2. Email matchday@orlandocitysc.com. With stand, row, seat number, description of the offender and incident and Orlando City staff will respond. All information will be treated in the strictest confidence

Alcohol Policy

Guests are expected to obey all Florida state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages.
In addition, the following items are to be noted: Orlando City Soccer ClubStadium reserves the right to deny entry to anyone who appears to be impaired.  For all soccer events (MLS, NWSL, USL, etc.) alcohol sales will be ceased at the 70th minute. 

There shall be a maximum limit of two alcoholic beverages sold to each guest, per purchase, per valid ID. All Guests who appear to be younger than the age of thirty-five (35) will be asked to show positive identification prior to being served alcoholic beverages. Acceptable forms of valid United States identification are: Driver’s License, Passport, United States Passport Card, State Issued I.D. Card w/ Photo, Military I.D. w/ Photo and Mexican Consular Card. 

Orlando City reserves the right to eject anyone under the age of twenty-one (21) who is observed to be in possession of, or consuming alcohol on the premises. 

Guests must discard alcoholic beverages prior to exiting the building.

Spectra reserves the right to change or modify the alcohol policies at any time.

Smoking Policy

Orlando City Soccer Club is a smoke-free facility, but guests wishing to smoke may adjourn to the designated areas.  These areas are only open between the start of the match and at halftime.  For Orlando City Soccer Club and its affiliates matches Designated Smoking locations are as follows:

If you leave the designated smoking area and continue smoking, you will be asked to return to the designated area.  Refusal of following staff instructions can result in ejection from the stadium.